Our Return and Replacement Policy:
We are proud of the quality of our products, each crafted with care to bring you joy. But if you need to replace a product for any reason, we're here to help. Here’s how our policy works:
Reasons for Replacement
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The wrong product was delivered
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The product is damaged (physically or packaging is tampered)
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Part of your order is missing
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The product is defective
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Wrong size was delivered
How to Request a Replacement/Return of Product?
If any of these issues apply, please contact us within 72 hours of receiving your order. Here’s what you need to do:
Step 1: Reach out on WhatsApp at +91 99256 10068 Or Go to my orders by login into your account, in your orders section you will be able to view your all orders and request for return/exchange.
Step 2: Share your order number, invoice, photos, unboxing video of product and a description of the issue.
Step 3: We will call you for confirmation of return/exchange and you will be asked a few questions and reasons for return/exchange.
Step 4: If your request meets the eligibility criteria, your return/exchange request will be processed within the next 10-15 business days.
When We Cannot Accept Returns?
Please note, we cannot accept returns or replacements if:
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The product has been opened, used, or altered in any way.
Our Cancellation and Refunds Policy:
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When to Cancel: You can get a refund if you cancel your order before it is dispatched if you order via prepaid method.
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Refund Process: Once we accept your cancellation request, you will receive your money back within 10-15 business days.
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Confirmation: You will get a confirmation email or SMS or WhatsApp once the refund is initiated. Please check your bank statement for refund details.